Sunday, May 13, 2012

How to write a feedback letter.

KFC released a set of Avengers action figures recently. I collected the first two, but this week it seems that there is simply no Hulk to be had. I got pissed off, because I checked quite a few branches, namely 6. I have eaten so much KFC this week and in the past few I think my life expectancy has gone down quite a bit. All for a piece of plastic worth $4 that I can't not collect because I already have two and I hate having an incomplete set of anything.

I had a talk with my cousin about it, because I asked him to check out yet another outlet. He couldn't believe I was doing something like this. But what was more unbelievable was the fact that the Hulk was sold out.

Here's the exchange we had.

"Dammit it I need your help. I checked 6 outlets already I couldn't get the hulk anywhere. Apparently it's sold out."
"Huh, got so popular meh?"
"Yah lor ridiculous right."
"Yah, it's so ugly somemore."
"Yah, the ugliest one by a mile."

But anyway, that did nothing to resolve the problem. Feeling Singaporean, I decided to use the feedback channel on their website as follows.

"Hi KFC. You guys recently released a set of avengers action figures. I have collected the first two, but I have not been able to add the hulk to the collection because it appears to have been sold out since Wednesday. I have checked at 6 outlets at the expense of my own free time.

I would like to know if there is any way at all I can purchase the hulk action figure as a goodwill gesture because as a customer I feel that I have been misled by the promise that I could have collected all 4 figures. I would not normally choose to eat KFC 4 weeks in a row except for this promotion. This could be construed as false advertising, because there were insufficient stocks in the first place for a customer to have had a reasonable chance of collecting all 4 figures.

Thank you for taking this feedback into consideration. I hope to hear from you soon."

I will be very surprised if I don't get a reply at all on this one.

"That's the secret. I am always angry."

P.S. To people who don't get it, I am being a troll. Honestly I guess it would not bother me THAT much to not have the Hulk because it is just after all, plastic, and an ugly piece of plastic at that, but I really want to see how far backwards KFC will bend to appease a dissatisfied customer in the name of good service. You can go ahead and rate me for it.

To be continued...